Legal
Refund & Cancellation
How billing, cancellation, and refunds work
This policy applies to paid Propost subscriptions.
What you buy
Propost is a digital subscription. Access is delivered online — there are no physical goods.
Free trial
Eligible new accounts receive a 5-day trial with up to 5 drafts. Cancel before it ends if you do not want to subscribe.
Cancellation
Cancel anytime from Settings → Billing or by emailing hello@propost.in. Cancellation stops future renewals. Access continues until the end of the current paid period.
Refunds we offer
- Duplicate charge — refund of the duplicate amount
- Failed activation — if payment succeeded but access was not enabled after you contacted support
- First paid subscription — full refund within 7 days of the first charge if you used fewer than 3 drafts
- Where required by law
Generally not refundable
Renewals after the cancel deadline, periods where most of the included drafts were used, or accounts suspended for Terms violations.
How to request a refund
Email hello@propost.in with your account email, payment date, and reason. We typically respond within 3 business days. Approved refunds return to the original payment method.